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2023 Ticket Credits

If you requested a credit before September 2, 2023, your tickets will be valid for 2024.

We have categorized the credits into two types:

1) Eventbrite: Initially, credits were managed through Eventbrite, which allowed them to be used for this year’s festival. However, due to a policy change by Eventbrite at the beginning of the year, they no longer hold credits. Instead, everyone with an Eventbrite credit should have been issued a prepaid Eventbrite card with their total credit amount. This process is being managed by Eventbrite. 

UPDATE: Search your email inbox for “Virtual Incentives”

Virtual cards have been issued by Virtual Incentives, a third-party provider for Eventbrite. If you haven’t received your Eventbrite virtual card, you can call Virtual Incentives at 866-882-0410 or email them at support@virtualrewardcenter.com. Customer Service agents are available daily between 8am and 8pm Eastern Time.

2) Internal: For those who did not receive a credit via Eventbrite, we are manually processing your credits by sending tickets directly to your email on file. As this process requires individual manual data entry, we appreciate your patience.

Thank you for your understanding.